Uthink People Developing People value what you tell us about our services – whether it’s what we’re doing well or things we could do better. These comments help us to improve the way we work, so we view complaints positively as a way of being able to make changes when we haven’t met our usual high standards.
If you would like to leave a compliment or make a complaint you can do this by:
Speaking to your Housing Support Officer
Using our Online Complaint Form
Directly emailing admin@uthinkpdp.org.uk
What is a compliment? A compliment is an expression of satisfaction about the standard of service we provide.
What is a complaint? A complaint is an expression of dissatisfaction with the standard of service we provide, which needs responding to.
If you make a complaint, we promise to:
Take your complaint seriously
Try to put things right as soon as possible
Be helpful and respectful
Apologise if we get things wrong
Record your feedback on how your complaint was handled
Use your feedback to improve our services
There are two steps to our complaints procedure:
Investigation
Once we have received your complaint, we will look into this and give you a response within 10 working days.
Review
If you are not happy with the response at Level 1 your complaint will be reviewed by a more senior member of staff. You will receive a letter within 20 working days.
You can contact the housing Ombudsman’s service regarding complaints at any time you are unhappy with how you have been dealt with using the following information
Website: https://www.housing-ombudsman.org.uk/contact-us/
Email Address: info@housing-ombudsman.org.uk
Telephone Number: 0300 111 3000
Address: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ